Text message marketing for hotels.
Message guests in real time and market to past guests with special offers. Texting is the channel guests actually prefer for fast, personal service.
★★★★★ Built for hotels, resorts & rentals
How hotels use texting
From booking to checkout to the comeback offer — here’s SMS at work across the stay.
Confirmations and check-in info
Confirm reservations and text check-in details, parking, and Wi-Fi so guests arrive ready.
Two-way guest requests
Guests text for towels, late checkout, room service, or local tips — your team replies from one inbox.
Ask at checkout
Send a review link right after checkout, while the experience is fresh, to grow your score.
Bring guests back
Text special offers and packages to past guests to drive direct bookings when you need them.
Promote upgrades and on-site events
Offer room upgrades, spa packages, and on-site events guests can book in a tap.
Hotel texts guests love
{first_name}Guest first name{hotel}Hotel / property name{checkin}Check-in date{room}Room or suite{date}Stay date{link}Booking, info, or review linkBuilt for every kind of property
Deliver personal, one-to-one guest service and build a loyal following with texts that feel human.
Coordinate activities, spa bookings, and dining across a big property from one inbox.
Send warm check-in details and breakfast reminders that make small stays feel special.
Automate check-in instructions, house rules, and checkout reminders for every booking.
Run every location from one dashboard with a private number and consistent templates per property.
Coordinate guests, timelines, and vendors with group texts that keep everyone in sync.
Guests’ trust, protected
We keep your texts on the right side of the rules so you can focus on the stay.
Set up fast — humans when you need them
You run a property, not a help desk. Get going on your own and reach a real person when you need one.
Loved by thousands of organizations
“Textspot has saved me a lot of time and phone calls, and it’s easy for people to respond. The cost can’t be beat!”
“Great product! Easy to use, easy navigation, very reasonably priced. It does exactly what I need it to do.”
“It’s a very convenient tool to reach out to the public and members of our organization — and support is great.”
Hotel texting, frequently asked
How do guests opt in to texts?
Capture consent at booking or check-in, or let guests text a keyword to your number. TextSpot logs opt-in and handles STOP automatically.
Can guests text us requests?
Yes. Two-way messaging gives your front desk a shared inbox for towels, late checkout, recommendations, and more.
Can I market to past guests?
Yes. Send special offers and packages to past-guest lists to drive direct bookings in slow seasons.
Does it integrate with our PMS?
Yes — connect TextSpot to hundreds of tools through Zapier, including booking and property-management systems.
Give guests five-star texting
Serve guests in real time and bring past guests back. Start a free trial — sending in minutes.