Survey invitations were getting lost in the inbox
Mailed notices are slow and costly, and email open rates are low — so important service updates and deadlines reached only a fraction of ratepayers, and the office fielded the same phone calls over and over.
Reach participants on the channel they actually read
Reach every ratepayer at once
Send service notices, closures, and reminders to the whole list in one message — no envelopes, no phone tag.
Schedule ahead
Queue deadline and event reminders in advance so nothing slips through the cracks.
Let people reply
Ratepayers can text back with questions, so the office spends less time on the phone.
When something affects the whole community, a text reaches everyone in minutes — not the few who still open the mail.
More responses, faster — and less chasing
Notices that used to take days to land now reach the community in minutes, and far fewer ratepayers call in asking what they missed.
More customer stories
See how other teams get more responses with TextSpot, or browse all stories.
Get the responses you’re waiting on
Reach your people on the channel they actually read. Free to start, 50 messages on us, no card required.