Text customers back
from one shared inbox.
Two-way messaging lets your whole team hold real SMS conversations from the computer — reply, assign chats, and never leave a customer on read.
Free to receive · Your own number · No app for customers
Step inside the shared inbox
Click a conversation to see how your team picks up any thread, sees the full history, and replies in seconds.
Free incoming messages
Every reply your customers send is free — credits only count when you send.
Templates & saved replies
Save your go-to answers and drop them into any thread in one tap.
Custom fields & personalization
Merge in anything you track so every reply feels one-to-one.
One inbox, every kind of conversation
Answer the buying question while they’re ready
Leads text in with a quick question and your team replies in seconds — not the next business day. Keep the whole back-and-forth in one thread so nothing slips between reps.
Solve problems without the phone queue
Customers would rather text than sit on hold. Handle questions, troubleshoot, and follow up — all asynchronously, so one teammate can help several people at once.
Cut no-shows with a reminder they’ll actually see
Send a reminder the day before and let customers confirm or reschedule with a single reply. Fewer empty slots, less phone tag for your front desk.
Catch happy customers while it’s fresh
A friendly text right after a great experience nudges happy customers to leave a review — and routes an unhappy reply to a manager before it ever goes public.
Keep people posted every step of the way
Send order confirmations, shipping updates, and “it’s ready” alerts — and let customers reply if something’s wrong, right in the same thread.
Reward regulars and bring them back sooner
Send members-only offers, birthday perks, and flash promos to the people most likely to buy — then answer the replies that roll in.
Reach applicants where they actually reply
Texts get read in minutes, so screening, scheduling interviews, and staff updates all move faster. Keep candidate threads organized and assignable.
Get urgent updates in front of your team fast
Text your staff about shift swaps, schedule changes, and time-sensitive alerts — and let them reply so you know the message landed.
Everything’s included — no upsells
Conversations that actually convert
“Our team handles twice the customer questions now — all from one inbox instead of five phones.”
“Texting back cut our missed-call problem to basically zero. Customers love that a human replies.”
“Assigning chats to the right teammate means nothing falls through the cracks anymore.”
Built for every kind of business
Two-way messaging, answered
What is two-way SMS messaging?
It’s texting where the conversation goes both ways: you send a message and the customer can reply, all on your business number. Their replies land in your TextSpot inbox so you can answer back.
Can customers text my number back?
Yes. Every TextSpot number can send and receive. Customers reply right from their phone’s normal texting app — no app or login required on their end.
Is it free to receive texts?
Yes — incoming messages are always free. Your credits are only used when you send a message out.
Can my whole team share one inbox?
Absolutely. Add teammates, assign conversations to the right person, and see the full history on every contact so anyone can pick up where someone left off.
Do customers need to download anything?
No. Messages arrive in their phone’s native texting app. There’s nothing to install for them — or for you, since TextSpot runs in your browser.
Start a conversation they’ll actually answer
Get your number and reply to your first customer in minutes — free to try, no card required.