90%+
of texts get read
Before cutoff
reminders go out automatically
Reply
to order — no app, no call
The challenge
Survey invitations were getting lost in the inbox
Customers regularly forgot the order cutoff, leading to missed deliveries, last-minute scrambles, and lost sales the dairy couldn’t recover.
The solution
Reach participants on the channel they actually read
Recurring order reminders
Schedule a reminder before each cutoff so it goes out automatically every cycle.
Order by reply
Customers can text back their order or questions — no app, no call.
Reach the whole route
Send updates and reminders to every customer at once.
“
A simple reminder the day before turns a forgotten order into a delivery.
The outcome
More responses, faster — and less chasing
More orders come in before the cutoff, routes run full, and the dairy recovers sales it used to lose to forgotten orders.
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