Forbidden Content

TextSpot takes compliance seriously. That is why we will automatically restrict users from sending messages that contain words or phrases that go against our Terms of Service and Telephone Consumer Protection Act (TCPA). In an effort to prevent spam, abuse, fraud, and phishing, as well as to prevent messages from being sent from TextSpot that go against carrier guidelines, our software will automatically check your messages to ensure they are compliant. While the software is not a perfect system, it is getting better all the time. Forbidden Message Content for SMS/MMS in the US/Canada High-risk financial services Payday loans Short…

TextSpot takes compliance seriously. That is why we will automatically restrict users from sending messages that contain words or phrases that go against our Terms of Service and Telephone Consumer Protection Act (TCPA).

In an effort to prevent spam, abuse, fraud, and phishing, as well as to prevent messages from being sent from TextSpot that go against carrier guidelines, our software will automatically check your messages to ensure they are compliant.

While the software is not a perfect system, it is getting better all the time.

Forbidden Message Content for SMS/MMS in the US/Canada

High-risk financial services

  • Payday loans
  • Short term high-interest loans
  • Third-party loans (e.g., auto, mortgage)
  • Student loans
  • Cryptocurrency

Third-party lead generation services

  • Companies that buy, sell, or share consumer information.

Debt collection or forgiveness

  • Third-party debt collection
  • Debt consolidation
  • Debt reduction
  • Credit repair programs

“Get rich quick” schemes

  • Deceptive work-from-home programs
  • Risk investment opportunities
  • Pyramid schemes

Illegal substances/articles

  • Cannabis (United States)
  • CBD (United States)
  • Fireworks

Prescription drugs

  • Drugs that require a prescription

Gambling

  • Casino apps
  • Gambling websites

“S.H.A.F.T.” use cases

  • Sex
  • Hate
  • Alcohol
  • Firearms
  • Tobacco

What Happens if Your Account Gets Restricted?

If you trigger our content filter system, your account will be restricted from sending any messages until a manual review of your message and account has taken place.

  • If the TextSpot team deems that our system falsely triggered the restriction, we will approve your message and you can continue using your account.
  • If you trigger the content filter system and the message violates restricted content, you may be provided a chance to explain your case before your account is permanently terminated.
  • If you trigger the content filter system and the message violates restricted content, you may be permanently suspended from using TextSpot, depending on the severity of the content you tried to send from TextSpot.
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