Mass Text Messaging Software for Communications + Marketing

No. There are no contracts and you can cancel, upgrade, or downgrade your subscription at any time.

Any upgrade or downgrade is prorated based on usage.

You can also pause your subscription for $5/month to keep your phone number and carrier registration active.

1 credit = 1 sent SMS text (a plain text message with or without emojis) delivered in 1 segment (block of text).

3 credits = 1 sent MMS message (a message with any media, like a video, image, or GIF)

Messages broken up into more than 1 segment cost 1 additional credit per segment.

Examples:

• Send a 2 segment SMS message to 1 contact and it will cost 2 credits.
• Send a 1 segment SMS message to a list of 10 contacts and it will cost 10 credits.
• Send a 1 segment MMS message to 1 contact and it will cost 3 credits.
• Send a 1 segment MMS message to a list of 10 contacts and it will cost 30 credits.

To determine your total estimated credits used for any sent message, follow this simple equation:

Total Contacts x Total Segments x Message Type (MMS or SMS) = Total Credits Used

Messages broken up into more than 1 segment cost 1 additional credit per segment.

SMS segments are the blocks of characters (letters, numbers, spaces, punctuation, etc) that an individual SMS message is broken into.

Segments are usually 160 characters for the GSM-7 format and 70 characters for the UCS-2 format. GSM-7 is the standard format, but UCS-2 is almost always used if your message contains emojis.

Messages over the character limit will be sent in multiple segments.

These rules are set by wireless carriers, not TextSpot.

When wireless carriers (like Verizon and ATT, for example) break up text messages into multiple segments they charge us to deliver those messages on your behalf. 

We pass those costs on to you.

Segments are usually 160 characters for the GSM-7 format and 70 characters for the UCS-2 format. GSM-7 is the standard format, but UCS-2 is almost always used if your message contains emojis.

These formats and the estimated number of credits you will be using will be indicated before sending or scheduling any message.

No. There are no hidden, additional fees, but there is a one-time A2P application registration fee of $19. This fee is paid to register your brand/organization and vet your use of sending text messages from an application to person(s) otherwise known as A2P.

You will be charged for additional credits used beyond your current plan. 

For example, if you are subscribed to 100 credits per month and are about to send your 101st message within a 30-day period, then you'll be charged an additional $0.07 (7 cents) per message, which is collected at your next billing period.

Overages for credits range from $0.07 - $0.03 depending on the plan you are subscribed to.

In some cases, it is more affordable to simply go over a few credits rather than upgrading your account. In other cases, it may make more sense to upgrade. You can upgrade and downgrade your account at any time.

Yes. You can use an existing landline as your TextSpot phone number. Contact us to see if your number is supported.

Mobile numbers are not supported for A2P (application-to-person) messaging.

Contacts are the people and lists you send your messages to. There is no limit to the number of contacts you import or individually add to your account.